THESE TERMS AND CONDITIONS FOR THE RENTAL OF STORAGE LOCKERS (hereinafter the “Terms and Conditions”) are governed by Czech Act No. 89/2012 Coll., the Czech Civil Code, as amended (hereinafter the “Czech Civil Code”).
(1) The Lessor:
VENRATT s.r.o., with registered office at Horní 1464/6, Nusle, 140 00 Praha 4, Identification number 05128412
(2) The Customer:
You, the person ordering the services via the website “easylocker.cz” or at the EasyLocker store.
“EasyLocker” is a brand owned and managed by VENRATT s.r.o.
VENRATT s.r.o. provides a locker rental service at the EasyLocker store and via its custom developed website “easylocker.cz”.
The “General Terms and Conditions” below regulate the relationship between VENRATT s.r.o. and the Customer.
The definitions below shall apply to the Terms and Conditions hereunder, which govern the locker rental services offered by VENRATT s.r.o.
“easylocker.cz” is the name of the custom developed website owned and managed by VENRATT s.r.o.
“Payment” means the amount paid by the Customer to VENRATT s.r.o., determined based on the rental period and the size of the locker.
“Prohibited Items” means all goods or materials whose transportation is prohibited by any law, rule or regulation.
“Service” means the locker rental services provided by VENRATT s.r.o. to the Customer via the website “easylocker.cz” or at the EasyLocker store.
“Customer” means the person using the locker rental service via the website “easylocker.cz” or at the EasyLocker store. By using this service, the Customer accepts these Terms and Conditions.
2. Business via the Website “easylocker.cz” and on the premises of the EasyLocker Store
2.1. VENRATT s.r.o. provides an online booking Service for locker rental to the Customer via the custom developed website “easylocker.cz”.
2.2. VENRATT s.r.o. provides an on-premises locker rental Service at the EasyLocker store.
3. Use of the Service via the Website “easylocker.cz” or on premises at the EasyLocker Store
3.1. The EasyLocker store is open from 8:00 am to 9:00 pm, 7 days a week, 365 days a year. Items cannot be left or collected between 9:00 pm and 8:00 am. The premises are strictly non-smoking.
3.2. The EasyLocker store has 24-hour video surveillance connected to a central control system, as well as a private surveillance service.
3.3. Bookings for the locker rental Service can be made via the website “easylocker.cz” 24 hours a day, 7 days a week, 365 days a year. Online bookings made outside the opening hours of the EasyLocker store can only be used during the following day’s opening hours.
3.4. The Customer acknowledges that the website “easylocker.cz” will go offline from time to time for updates and maintenance.
3.5. The Customer confirms that he or she has the legal capacity to use the Services of VENRATT s.r.o.
3.6. The Customer is liable for all data provided and undertakes to ensure the accuracy of the data provided by him or her, including e-mail address and mobile phone number (country prefix and number). The Customer will be sent a booking confirmation e-mail and text message containing the access code required to open the locker as soon as Payment has been made. No complaints will be accepted and no refunds will be given if the Customer does not receive the booking confirmation e-mail or text message as a result of erroneous information provided by the Customer.
3.7. VENRATT s.r.o. shall not be held liable for any false information provided by the Customer.
3.8. Bookings online at “easylocker.cz” and on the premises at the EasyLocker store:
3.8.1. The Customer shall choose a time period for locker rental via the website “easylocker.cz” or on the premises of the EasyLocker store, and is therefore personally responsible for being aware of the opening hours of the EasyLocker store.
3.8.2. If the Customer collects his or her items from the rented locker after the Customer’s rental period has expired, the Customer must pay an extra cost, over and above the fee payable, of 50% for each hour of delay. After payment has been made, the Customer may open the locker and collect his or her items.
3.8.3. Any items left and not collected from the locker within 12 hours of the rental period having expired will be stored in a secure location for a maximum of 5 calendar days. The Customer will be required to pay administrative and handling fees of CZK 900 and a storage fee of CZK 600 per day. VENRATT s.r.o. will determine the time for the collection of such items.
3.8.4. For security reasons, any unclaimed item left by the Customer will be destroyed 5 calendar days after the locker rental period has expired.
3.8.5. If shipping is requested, the Customer must pay all costs thereof up front. In addition to the shipping costs, which will be determined based on weight, measurements, destination and shipping method, the Customer will be charged a penalty fee of CZK 900.
3.9. Payments for Services must be made directly to VENRATT s.r.o., by debit or credit card only. Cash payments shall not be accepted.
3.10. In paying by debit or credit card, the Customer accepts these Terms and Conditions. When making Payments on the premises of the EasyLocker store, the Customer will be given a receipt for each transaction. When paying online, a receipt will be sent to the Customer’s e-mail address.
3.11. Any damage, abuse or misuse by the Customer of the lockers and machines located on the premises of the EasyLocker store shall be considered as criminal acts and shall result in legal action being taken.
4. Locker Sizes
4.1. VENRATT s.r.o. offers three sizes of lockers for rental: “small” lockers with 30 cm width, 20 cm height and 50 cm depth; “medium” lockers with 50 cm width, 60 cm height and 60 cm depth; and “large” lockers with 50 cm width, 60 cm height, 85 cm depth. The maximum permitted weight for each locker is 30 kg.
4.2. The Customer undertakes to check the locker’s dimensions before rental and make sure the locker door is securely closed during and after the rental period. The Customer must make sure that no items are left inside the locker upon collecting his or her belongings.
4.3. If the Customer leaves the locker open, he or she shall pay a penalty fee of CZK 600.
4.4. The Customer acknowledges that any items prohibited by law, items considered hazardous under national legislation and items which by their nature or packaging may cause harm to people, the environment or other stored items, shall not be stored in lockers. In addition, the following items are also forbidden:
4.4.1. Precious jewels and metals (gold and silver in any form) and precious stones;
4.4.2. Securities and negotiable certificates (promissory notes, paper money, coins, debit or credit cards, cheques, etc.) and other non-negotiable securities;
4.4.3. Works of art and antiques;
4.4.4. Architectural models;
4.4.6. Valuable documents, public or private offers of investments, revenue stamps, food stamps, fuel vouchers and fuel coupons, bonds, etc.;
4.4.7. Materials that may be considered pornographic or indecent;
4.4.8. Weapons (firearms, bladed or pointed weapons);
4.4.9. Explosive items and substances;
4.4.10. Flammable fluids;
4.4.11. Life-saving medicines;
4.4.12. Plants and animals, alive or dead;
4.4.13. Perishable goods, including food and garbage;
4.4.14. Narcotics, drugs or psychedelic substances;
4.4.15. Political materials;
4.4.16. Hazardous materials;
4.4.17. Fragile items that are not suitable to be stored with other luggage;
4.4.18. Items of significant sentimental value;
4.4.19. Bulky goods and luggage that by its nature or packaging may cause harm to people or to the environment;
4.4.20. Items that are illegal to possess under law.
4.5. VENRATT s.r.o. does not permit goods that it considers hazardous, at the sole discretion of VENRATT s.r.o., to be stored in lockers.
4.6. The Customer is liable for his or her belongings or luggage and all items contained therein.
4.7. The Customer acknowledges and agrees that VENRATT s.r.o. and any Governmental Authority shall have the right to ask the Customer to open luggage and make his or her items available for inspection to ensure that no forbidden items are stored in lockers.
4.8. VENRATT s.r.o. shall not be held liable for any loss or damage suffered to items under 4.2 or 4.3 above, with sole liability being assumed by the Customer.
4.9. VENRATT s.r.o. shall not be held liable for any negligence on the part of the Customer under any circumstances.
4.10. If VENRATT s.r.o. becomes aware that a locker contains any of the items listed in 4.4 above, VENRATT s.r.o. shall, depending on the nature of that item, have the right to destroy or remove the item, hand it over to the Police or other authorities, ensure that it is suitably stored at the Customer’s expense or take any other actions necessary.
4.11. VENRATT s.r.o. shall not be liable for any actions taken under 4.6 above and the Customer shall bear any costs that arise to VENRATT s.r.o. as a result of such actions.
5. Liability Limits
5.1. VENRATT s.r.o. is exempt from any claim concerning valuables contained in the Customer’s items. Furthermore, VENRATT s.r.o. shall not be liable for shipping costs under any circumstances.
5.2. Each item of luggage is insured up to a maximum of CZK 5000, including VAT and the price of the suitcase.
5.3. VENRATT s.r.o. shall not be held liable for any delay caused by failure to respect the opening hours of the EasyLocker store or for failure to collect any items or luggage from the lockers. VENRATT s.r.o. shall not be held liable for any duly and fully proven damage that can be considered a direct and foreseeable consequence or an indirect consequence of delay and/or failure to collect items or luggage. VENRATT s.r.o. shall not be held liable for any missed flights or trains, loss of profit, market or reputation, breach by the Customer or missed opportunity to the Customer, even where VENRATT s.r.o. was aware that such loss or damage might arise. Furthermore, VENRATT s.r.o. shall not be held liable for any loss or damage, albeit indirect, incidental, calculated or consequential, including but not limited to cases of contract termination, negligence, wilful misconduct or default.
6. Withdrawal and Cancellation
6.1. The Customer acknowledges that he or she shall not be entitled to withdraw from the rental contract under Section 1837(j) of the Czech Civil Code (Act No. 89/2012 Coll., as amended), which includes these Terms and Conditions.
6.2. No refund shall be awarded in the event of cancellation by the Customer.
6.3. Purchases made via the website “easylocker.cz” and on premises at the EasyLocker store are regulated by the Consumer Act of the Czech Republic.
7. Complaints, Errors and Defects
7.1. VENRATT s.r.o. shall not be held liable if it does not fulfil any obligation towards the Customer as a result of circumstances beyond the control of VENRATT s.r.o., including but not limited to the following: acts of God including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; force majeure including accidents, acts of terrorism, strikes, embargoes, local disputes or civil uprisings; national or local disruptions; latent or inherent defects in the contents of the stored items; criminal acts of third parties; acts or omissions attributable to the Customer; acts or omissions attributable to a public official; or, in the event of shipping under 3.8.5 of these Terms and Conditions, where any of the shipped contents contain an item that is prohibited by law or by these Terms and Conditions.
7.2. VENRATT s.r.o. shall not be held liable for broken handles and/or wheels or any damage to any item.
7.3. The Customer shall have the right to send a written complaint concerning the Services provided by VENRATT s.r.o., including documentary evidence, to the address of the EasyLocker store no later than 5 calendar days after the end of the rental period.
8. Incorrect Information
8.1. The Customer shall contact the EasyLocker store if he or she discovers any error in the information automatically received from VENRATT s.r.o.
9. Cookies and Personal Data
9.2. Your personal data are safe with VENRATT s.r.o. You can to stop receiving news at any time. VENRATT s.r.o. will never send you spam and will never forward your data to third parties.
10. Online acceptance of these Terms and Conditions
10.1. By using the rental Service via the website “easylocker.cz” or on the premises of the EasyLocker store, the Customer fully accepts these Terms and Conditions.
10.2. The acceptance of these Terms and Conditions enables the Customer to access Services offered via the website “easylocker.cz” or on the premises of the EasyLocker store. Acceptance of these Terms and Conditions is total and indivisible, and the Customer cannot therefore choose for some of the Terms and Conditions to apply only or modify them.
10.3. By clicking on the button provided when making his or her booking, the Customer consents for information related to the Services of VENRATT s.r.o. to be sent to the Customer’s e-mail address and, similarly, consents for commercial communications of VENRATT s.r.o. to be sent to the Customer’s e-mail address.
11. Applicable Law and Jurisdiction
11.1. The purchase of Services via the website “easylocker.cz” or on the premises of the EasyLocker store shall be governed by Czech law.
11.2. Any dispute that cannot be resolved between VENRATT s.r.o. and the Customer shall be resolved in the Czech courts.
11.3. The competent authority for the out-of-court settlement of consumer disputes is the Czech Trade Inspectorate, which has its registered office at Štěpánská 567/15, 120 00 Praha 2, identification number: 000 20 869, website: http://www.coi.cz .
12. Final Provisions
12.1. The parties agree that any international (foreign) elements contained in the relationship created by this agreement shall by governed by Czech law. This does not affect the consumer’s rights under generally binding legal regulations.
12.2. If any provision of these Terms and Conditions is held to be or becomes illegal, invalid or unenforceable, (a) the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall remain unaffected and (b) the parties shall endeavour to negotiate in good faith to replace the illegal, invalid or unenforceable provisions with valid provisions that give rise to an economic effect as close as possible to that of the illegal, invalid or unenforceable provisions.
12.3. Contact details of VENRATT s.r.o.: address: Prokopská 625/3, 11800 Praha 1, e-mail address: Info@easylocker.cz, telephone no.: +420773044175.
12.4. These Terms and Conditions shall take effect on 01.07.2018.